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Repair
& Service |
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Visual
Systems has an in-house Technical department based at both our London
and Bracknell branches. They are able to carry out repairs and services
to all makes and models of Audio Visual Equipment. They are also
on standby for call outs and technical telephone support. We offer
Service and maintenance contracts to compliment the installations
we have completed. Our engineers will maintain the equipment to
keep it working at it's full potential. Routine servicing will be
carried out throughout the year, and if you have any problems what
so ever with any piece of equipment, our staff will be available
for a on site consultation.
Visual
Systems 
Service Plans
A
SiteCAll Plan protects your system from faults occurring through
normal use, ensures continued performance and productivity. We offer
three ranges of Service Plan which are listed below for different
sized installations. |
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 Gold
- Continuing Performance Plan - More
Silver
- Preventive Maintenance Plan - More
Bronze
- Assured Response Plan - More |
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During
our preventative visit, we will inspect your system to diagnose
equipment problems. We will also fine tune and adjust/realign your
equipment to the manufacturer's specifications.
We
will provide you with a written preventative maintenance report,
review any deficiencies with you and arrange a recommended correction
plan. Our preventative maintenance visit will help assure you that
your system continues to work dependably, now and in the future.
Gold
- Continuing Performance Plan
System
is protected as if it were covered by manufacturers warranties
Enhance manufacturers warranties through prompt on-site service,
training and unlimited telephone support
Assures rapid response within 8 business hours from time of call
logged
Includes 4 preventative maintenance visits which will include cleaning,
testing and realignment of all equipment as stated by the manufacturers
specification
Covers all parts and labour needed to repair any equipment breakdown
(excludes burned or damaged CRT's, CCD blocks, LCD Panels, control
programming, magnetic record/playback heads)
Free loan replacement if any item of equipment fails (excludes AMX/Crestron
Control equipment), if same model is not available then we will
provide an equivalent unit which we can not guarantee will work
with your control system if one is installed
*SiteCall's service engineers must evaluate and deem the system
as being in good working order before the Gold Plan can be put into
effect.
For
more information Call: +44 (0) 1344 427 161 or
E-mail: service@visualsystems.co.uk
 
Silver
- Preventive Maintenance Plan
Provide
3 visits a year for preventive maintenance which will cover any
maintenance that Visual Systems deem necessary to keep the item
of equipment in good working order
Perform on-site remedial maintenance to the equipment, including
where necessary the replacement of worn or defective parts that
occur through ware and tare
Any item taken away for repair will be replaced with an equivalent
model subject to availability at half our normal hire rate, we can
not guarantee that this loan unit will work with a control system
if one is installed
Provides 2 emergency service calls (within 8 business hours response
time plus 2 hours on-site time)
Assures rapid response within 12 business hours from time of call
logged
All prices exclude burned or damaged CRT's , CCD Blocks, LCD Panels,
control programming, magnetic record/playback heads etc.
For
more information Call: +44 (0) 1344 427 161 or
E-mail: service@visualsystems.co.uk
Bronze
- Assured Response Plan
Provides
a site inspection and system check
Provides 1 emergency service call out (8 business hours response
time with 2 hours on site)
Any item taken away for repair will be replaced with an equivalent
model subject to availability at half our normal hire rate, we can
not guarantee that this loan unit will work with a control system
if one is installed
Assured response within 16 business hours from time of call logged
All prices exclude burned or damaged CRT's, CCD Blocks, LCD Panels,
control programming, magnetic record/playback heads etc.
For
more information Call: +44 (0) 1344 427 161 or
E-mail: service@visualsystems.co.uk |
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